FREQUENTLY ASKED QUESTIONS
How do I order?
- All confirmed designs can be orderd by sending us your design and roster to email@example.com
Can I request a sample ?
– Yes. We have some samples in stock we can send you, but we need a deposit to ensure we get the sample back. We will return the deposit or credit your order once you approve the sample. We will not refund the shippng cost.
Will I receive a sample of my ordered uniform ?
– Only upon request and this will incur additional production sample- and shipping cost.
What is critical for you to complete my order ?
– We need your logo in a vector format like eps, ai, cdr etc. and we need the Pantone color codes. Often, we can find these in your logo file, but it is always nice to hand on hand. We therefore create a Design proposal for you that display all this information. Finally, we need your roster. We need to know what names and numbers go on which sizes. Simply email this to us in a format that is easiest for you.
What is the minimum order quantity ?
– You can find this information on the product page. If you require a lower order minimum, then contact us or your local representative.
How long till I receive my order ?
– Our production time is 4-6 weeks for the majority of the year. During peak season or for some samples, the production time can be up to 8-12 weeks.
Do you offer any discounts ?
– Yes. We offer different types of discount. Volume or Partner discounts are both available.
Do you offer sponsorship’s ?
– Yes. Simply contact us to find out if we can help you.
Do you have an affiliate program ?
– Yes. You can apply here.
How can we get the price down on our order ?
– The best option is to check out our Partner Programs. Contact your local sales represenative for information.
Where do you ship from ?
– All orders ship from our distribution hub in Denmark. Some products and orders will ship from New Jersey, USA.
How do you ship the products ?
– You can pick either postal serivces (EU) or UPS at checkout.
Where are the products made ?
– That all depends on the product. Some are made in USA, some in Asia and some in South America.
How much does shipping cost ?
– This information will be included in the ordering process.
Should I expect any import duties ?
– Not if you are located in the EU but orders shipped outside of the EU could incur customs and tax charges. This all depends on your location and how we can best get the products to you. Talk to your sales representative for options.
If you do not find an answer to your questions here below, please contact us.